Leading UK Retailer

UK
retailer

Key Results

7.7% higher average order value using Northfork technology.

4.2% higher items per order using Northfork technology.

Resolved customer service concerns and optimized shopping procedures.

Challenge

The leading UK retailer encountered a series of obstacles within their grocery business. These challenges included subpar customer service from their previous provider, a pressing need for a quicker and more engaging shopping experience, and a quest to integrate meal planning into their services, despite struggling to grasp its advantages.

Northfork’s solution

In collaboration with our client, we not only resolved their customer service concerns but also optimized their shopping procedures and demystified meal planning, making it accessible and user-friendly. Our partnership blossomed from a shared dedication to enhancing the grocery shopping experience, effectively transforming these challenges into avenues for expansion and heightened customer satisfaction.